Shipping Policy

 

 SHIPPING TO 200+ COUNTRIES   

We are proud to offer international shipping services and will ship to most countries. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you and offer a full refund.

----

 SHIPPING TIMES   

Shipping time varies by location. These are our estimates:

Location Standard Tracked Shipping
United States 1-7 Business Days
Canada 6-10 Business Days
Europe 8-15 Business Days
Italy 8-15 Business Days
France 8-15 Business Days
Australia 8-15 Business Days
New Zealand 8-15 Business Days
All Other Countries 8-15 Business Days

 

Tracked shipping is not available in the following locations: Mexico, India

*This does not include our 2 business day order processing time.

----

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

Note that tracking is only available if you choose the shipping option with tracking. Otherwise, tracking will not be available. Track Your Order 

If you have any other questions, please contact us and we will do our best to help you out.

 

CUSTOMS/IMPORT FEES

It is uncommon to have customs or duties charges for your order but it highly dependent on your countries rules and regulations. 

Please keep in mind:

  • Customs/Duty charges depends on the import laws in your country
  • Note that MugenSense is not reponsible for any custom fees, please check the import rules and regulations for your country