Frequently Asked Questions

It is uncommon to have customs or duties charges for your order but it highly dependent on your countries rules and regulations. 

Please keep in mind:

• Customs/Duty charges depends on the import laws in your country
• Note that MugenSense is not reponsible for any custom fees, please check the import rules and regulations for your country 

We are happy to offer 30-day, no questions asked returns if you are not happy with your order. 

Please send us an email so that we can help resolve any issues or for faster processing of your refund.

In order to refund your order, you must meet the requirements below:

• All returns must be mailed within the first 30 days of receipt
• A 10% restocking fee applies on all returns
• Returned items may be opened but must be in their original condition
• Customers are responsible for return postage

Once the above conditions have been met, we will issue a full refund.

Please see our official returns & exchanges policy page for more details.

We are happy to announce our 30-day hassle free exchange policy on all orders.

In order to exchange your product, you must meet the following conditions:

• All exchanges must be mailed within the first 30 days of receipt
• Returned items may be opened but must be in their original condition
• Customers are responsible for return mail postage

Please email support@mugensense.com for all exchange inquiries. Include the word "exchange" and your order number in the subject line. A representative will respond to your email within 2 business days.

Please see our official returns & exchanges page for more details.

If you've already placed your order and would like to cancel please email us at support@mugensense.com as soon as possible. Unfortunately, we cannot promise that the order hasn't already shipped as we usually ship within 1-2 business days. If the order has already shipped, a 10% restocking fee and return postage costs may apply.

If you would like to exchange your order for whatever reason (sizing, color, etc.), please contact us at support@mugensense.com and we'll get back to you within 2 business days. Note that orders that have already shipped may be subject to a 10% restocking fee and return postage.

We are proud to announce that we ship to 200+ countries! 

If you are uncertain if we would be able to ship to your address, feel free to reach out to us at support@mugensense.com and we'll get back to you on shipping eligibility.

Products that are not marked as 'made to order' should arrive within 6-25 business days of after the order has been fulfilled (note that it can take 1-2 business days for the order to be fulfilled).

Products that are marked as 'made to order' can take up to 30 days to arrive due to the time it takes to produce the ring and ship it from our manufacturers.

Note: if the description in the product page does not say made to order than the product is not made to order.

Please check our shipping page for detailed information on expected delivery times by country.

You should receive an email confirmation with your tracking number. Note that you will only receive a tracking number if you paid for tracked shipping.

Please visit our sizing guide page here. 

If you still have questions about ring sizes, feel free to contact us at support@mugensense.com. 

If the size of the ring you have doesn't fit, please visit our exchange page for more information on exchanging your order.

Unfortunately we do not make half-sized rings. In addition, if you are looking for a ring size that is below 6 or above 12, it is unlikely that we have them available.

If the product description page says 'made to order', you can shoot us a message at support@mugensense.com with the desired ring size and we can check if we can make a size not listed on our website for you.